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Eat is a boutique branding and communications agency specializing in bridging cultures. We work with clients to solve their real-world challenges through a combination of insight, strategy, and creative execution.

By immersing ourselves in their worlds, we are able to work with them to develop unique solutions that deliver effective results.

Who we’re looking for:

While skill set is a must, it is attitude, experience and the effective application of your skills that is most important to us.
We’re looking for people who are interested in everything and not frightened by doing something new.
People who know their own strengths and weaknesses and are eager to grow, share their knowledge, and learn from others.
People who can understand challenges from a client’s perspective and can contribute to solutions that make a difference.

If this sounds like you, we’d love to hear from you.

work@eatcreative.jp

2024-12-18

Client Services Manager

Eat is growing and we are expanding our team.

We are looking for a client services manager to contribute to the growth of our agency. We work hand-in-hand with our clients – a partnership built on trust and flexibility, to deliver effective solutions, when they need it.

You would be both a primary point of contact to develop and maintain these strong relationships, as well as developing new business opportunities.

The role is for our Tokyo office and requires native level Japanese language as well as conversational English. You will have had 5+ years of client management experience in the Japanese marketplace, ideally experience within a design agency or similar.

What we expect you to bring to the role

Client satisfaction

Ensure client satisfaction and retention by acting as primary point of contact for allocated clients, fostering strong relationships and delivery of services and solutions effectively

Business development

Identify opportunities for upselling or cross-selling to benefit the client and drive business growth

Strategy and solutions

Engage with clients to understand their business challenges and objectives. Provide strategy and solutions to address their challenges and enhance their business

Effective team player

Work closely with project team members both full-time and project based to align goals with client expectations

Oversee Service Delivery

Manage the execution of projects or services to ensure they are delivered on time and within scope and budget

Risk Mitigation

Identify potential issues early and implement strategies to address them before they escalate.

In return we offer a diverse, supportive and flexible working environment and competitive compensation.

Does this sound like you? If so, we’d love to hear from you. Please send in CVs to work@eatcreative.jp and tell us how you think you can help us grow.